Frequently Asked Questions

Find answers about recording stories, preserving memories, billing, account access, and more.

General

Billing & Plans

Stories & Memories

Audio Processing

Public Memory Page

Account & Access

Privacy & Security

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Frequently Asked Questions

General

What is DearVoice?

Who is DearVoice for?

How does DearVoice work?

Why would someone use DearVoice?

Billing & Plans

What plans does DearVoice offer?

How is DearVoice billed?

What happens if I cancel my plan?

Can I change my plan later?

Is the AI chatbot included in every plan?

Do you offer refunds?

Stories & Memories

How can I submit a story?

Can I upload audio instead of writing?

Can I submit written stories too?

How many stories can I submit?

Where can I listen to my delivered memories?

Can my family listen to the stories too?

Audio Processing

What does audio cleanup include?

How long does it take to process a story?

What audio file types do you accept?

Will my original recording still be kept?

What if my recording is quiet or unclear?

Public Memory Page

What is a Public Memory Page?

Who can view the Public Memory Page?

Is the Public Memory Page password protected?

What appears on the page?

Can I control what is shared there?

Account & Access

Do I need an account to purchase a plan?

Can I sign in with Google?

Can I also create an account with email and password?

What happens after I purchase a plan?

How do I access my dashboard?

What if I forget my password?

Privacy & Security

Who can access my stories?

Are my memories private?

How do you handle personal family recordings?

Is DearVoice secure?

Can I remove stories later?

Still need help?